How can we help today?

Use the email connected to your OCS account. If you have forgotten your password, start password recovery. Never share your password or verification code with anyone.

Open application tracking and enter your application reference with the requested verification details. Signed-in users can also view their applications from their dashboard. If you still need help, open a support ticket with your reference.

Check the file format and size shown beside the upload field, and make sure the document is clear and readable. If the upload still fails, open a support ticket with the error message. Keep identity documents in the secure upload flow.

Check your payment record before making another payment. If the status remains pending, contact support with your application or transaction reference so the team can review it. Never send your card PIN or OTP.

Open KYC & Verification in your dashboard and follow the required contact and identity steps. Your dashboard shows the current verification status and any next steps.

Check your application or service workspace for the available partner contact or communication options. If you cannot find your assigned partner, open a support ticket with your application reference. For general enquiries, use the OCS contact page.